+52 (33) 4624 2114 | Español

Mexico Terms & Conditions

ARRIVAL INFORMATION

After collecting your luggage, please proceed to the car rental area where you will find the MÁS Rent A Car booth, one of our agents will arrange the shuttle to pick you up and drive you to our main office to collect your vehicle. Shuttles are blue with the MÁS Rent a Car and Mex Rent A Car logo. You can also call +52 (33) 4624 2114 for additional pick up instructions.

RULES

All customers should present the following documents in order to proceed with the rental:

  • Valid official ID (INE or Passport).
  • Valid Driver’s License.
  • Credit Card.
  • Arrival plane ticket and departure flight confirmation (If applicable. Please check the “NO DEPOSIT” section).

The same credit card or the same cardholder cannot be used to rent two or more vehicles within the same timeframe. The credit card must be on physical version, have more than one year of use and must be personalized (with your name and signature).

Accepted method for deposits: Credit Cards (Visa, MasterCard and American Express). 

Passport or INE must be valid during the period of the rental agreement. In the case of INE, it must appear in the electoral roll.

GRACE PERIOD

Reservations will be honored for a period of 6 hours after the confirmed pick up date and time. After this period, we cannot guarantee the reserved vehicle, but you can be sure we will do everything in our power to provide you with a vehicle.

ADDITIONAL DRIVER

Your MÁS Rent a Car rate already has additional drivers included. Additional drivers must meet the same requirements as the main driver. This applies to the MÁS Essential and MÁS Total rates.

AGE

The minimum age to rent a car is 18 years old and there is no charge related to a minimum age to rent a car. This applies to the MÁS Essential and MÁS Total rates.

DEPOSIT

Required deposit depends on the coverage or protection selected, as well as the type of credit card, as explained below:

  • MÁS Essential - RLP + CDW (Rental Liability Protection + Collision Damage Waiver): 

If the credit card is Visa or Mastercard, an additional authorization of $10,000.00 MXN will be required  for cars, SUVs and VANs. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $25,000.00 MXN.

If the credit card is American Express, an additional authorization of $25,000.00 MXN will be required for cars. For categories included in SUVs and VANs the required authorization will be $30,000.00 MXN. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $50,000.00 MXN.

  • MÁS Total - CT (Total Coverage):  You can check the costs of the coverage in the section "INSURANCE AND WAIVER OPTIONS".

If the credit card is Visa or Mastercard, an additional authorization of $1,500.00 MXN will be required  for cars. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $5,000.00 MXN.

If the credit card is American Express, an additional authorization of $10,000.00 MXN will be required  for cars. For categories included in SUVs and VANs the required authorization will be $15,000.00 MXN. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $25,000.00 MXN.

*If you booked through a third party and your reservation only includes RLP (Third Party Liability), your deposit may vary as follows:

The deposit required using Visa or Mastercard credit cards for cars and categories including SUVs and VANs, is $10,000.00 MXN. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) categories is $50,000.00 MXN.

The deposit required using American Express credit cards for cars and categories including SUV and VAN is $50,000.00 MXN. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) categories is $100,000.00 MXN.

Accepted method for deposit at the counter: Credit Cards (Visa, MasterCard and American Express). The credit card must have more than one year of use and must be personalized (with your name and signature).

NO DEPOSIT OPTION

You may omit the deposit by presenting your arrival flight ticket and departure flight confirmation, as long as you comply with the basic rental requirements.

Applicable in:  Cancun, Playa del Carmen, Tulum, Cozumel, La Paz, Loreto, Los Cabos, and Puerto Vallarta.

*Does not apply in the following vehicle categories: Premium SUV (Chevrolet Suburban or similar), SUV All Terrain (Jeep wrangler or similar), Large Van (Toyota Hiace or similar), Intermediate SUV (Kia Sportage or similar), Standard SUV (Nissan X-trail or similar).

OPTIONAL EXTRAS

Child Seat: Children under the age of 4 are required to travel in child seats. There is a charge of $7.64 USD per day including taxes for each child seat. If the seat is not returned in the same condition as it was delivered, additional charges for cleaning or restoration will apply. (Subject to availability).

Hotspot: Available for $15.44 USD per day including taxes. This device provides internet access. Please ask for details at time of rental. Only available in Tijuana, Mexico.

FUEL

All vehicles must be returned with the same amount of fuel that was delivered at the beginning of the rental period to avoid refueling charges. Ask our agents about the prepaid fuel option.

If you choose the prepaid fuel option at the counter, you will receive a full tank  and you will be able to return it at any other level. There are no partial refunds for unused fuel. The cost per liter of fuel may vary depending on the fluctuation of the price of fuel and the office.

ONE-WAY RENTALS

One-way rentals are available, a drop-off charge may apply and the price depends on the distance between the location of origin and the location of drop off. Vehicles with pick up in Mexico cannot have a drop off in the United States and vice versa. Please ask our agents for further information.

GEOGRAPHIC

An additional charge will apply if crossing the US border. For additional details please ask our sales agents about our U.S. Insurance (USI). This option is only valid for rentals originating in México. 

Vehicles cannot cross the borders to Guatemala or Belize.

MILEAGE

The mileage is unlimited as long as it is booked on our website.

DRIVERS LICENSE

All renters/drivers must present a valid driver's license at the time of pick-up. It must have been in use for more than 1 year and be in roman alphabet.

If you do not have a license in roman alphabet, you must present an international driver's license valid during the rental period. 

Mexico city virtual licenses will be valid only for rentals made in Mexico city. In case of renting the vehicle in another office, a valid driver's license, with the specifications mentioned above, must be presented.

NO SMOKING

Please do not smoke inside the vehicle. If any smoke is detected, a cleaning fee will apply. Likewise, in case of presenting a burn by cigarette or any other fire instrument, a damage or burn charge will be applied.

PAYMENTS

Accepted methods of payment: Debit or Credit Cards (Visa, MasterCard, American Express or JCB).

Accepted methods of deposit: Credit Cards (Visa, MasterCard, American Express or JCB).

Cash or vouchers of any kind are not accepted.

PREPAID RESERVATIONS

MÁS Rent A Car reserves the right not to deliver the vehicle if it considers that the driver is not able to drive or if the driver does not comply with the rules described on these terms, even if the booking has been prepaid. Therefore, it is very important that you familiarize the terms and the documents that need to be presented at pick up. For more information, please contact us at +52 (33) 4624 2114.

INSURANCE AND WAIVER OPTIONS

MÁS Rent A Car includes the following coverage in all its rates displayed on the website www.masrentacar.com for destinations within Mexico:

  • MÁS Essential - (RLP+CDW) Rental Liability Protection / Collision Damage Waiver: Protects you against claims for injury/damage you cause to third persons/their property up to $750,000.00 MXN. You will have access to legal assistance if it's necessary. Also, we will waive all, or a portion of, the cost of a roadside assistance service up to the amount of $5,000.00 MXN.  Limits the responsibility of the customer over the rented vehicle to a deductible of 10% of the car value, in case of accident or theft. Additional drivers are included. Theft, vandalism or damage to parts and accessories, as well as damage in tires and windshield are NOT covered. Partial or total damages caused by meteorological events such as earthquakes, hurricanes or floods are NOT covered. There are no charges related to minimum or maximum age to drive.
  • MÁS Total - CT - CT2 - CT3 - CT4 (Full coverage): Limits the responsibility of the customer over the rented vehicle to a deductible of 0% of the car value, in case of accident or theft. Accident protection for tires and windshield is included. Theft, vandalism or damage to parts and accessories are NOT covered. You will have access to legal assistance if it's necessary. This coverage extends the coverage of legal liability up to a maximum of $5’000,000.00 MXN. The liability insurance limits the responsibility of the customer over damages it may cause to third parties or properties only. Also, you will be covered for medical expenses in case of accident in the rented vehicle up to $40,000.00 MXN per occupant or up to the total number of passengers according to the characteristics of the automobile. Also, we will waive all, or a portion of, the cost of a roadside assistance service up to the amount of $5,000.00 MXN per incident. Benefits include emergency road service towing, winching, jump start, flat tire change, lockout service, and emergency fuel delivery. Additional drivers are included. Some restrictions may apply, please ask for a copy of our RSA brochure at the rental counter. Partial or total damages caused by meteorological events such as earthquakes, hurricanes or floods are NOT covered. There are no charges related to minimum or maximum age to drive.

If you choose the MÁS Essential option, you will be able to select one of the following additional coverages at time of rental. All the following coverages are optional:

CT – CT2 – CT3 – CT4 (Total Coverage): Limits the responsibility of the customer over the rented vehicle to a deductible of 0% of the car value, in case of accident or theft. Accident protection for tires and windshield is included. Theft, vandalism or damage to parts and accessories are NOT covered. You will have access to legal assistance if it's necessary. This coverage extends the coverage of legal liability up to a maximum of $5’000,000.00 MXN. The liability insurance limits the responsibility of the customer over damages it may cause to third parties or properties only. Also, you will be covered for medical expenses in case of accident in the rented vehicle up to $40,000.00 MXN per occupant or up to the total number of passengers according to the characteristics of the automobile. Also, we will waive all, or a portion of, the cost of a roadside assistance service up to the amount of $5,000.00 MXN per incident. Benefits include emergency road service towing, winching, jump start, flat tire change, lockout service, and emergency fuel delivery. Additional drivers are included. Some restrictions may apply, please ask for a copy of our RSA brochure at the rental counter. Partial or total damages caused by meteorological events such as earthquakes, hurricanes or floods are NOT covered. There are no charges related to minimum or maximum age to drive. The cost of the Total Coverage options will depend on the rented vehicle category as explained below:

  • CT: Vehicles that apply for this option are Mini, Economy. CT is $21.7 USD per day including taxes.
  • CT2: Vehicles that apply for this option are Compact, Intermediate, Standard, Full Size, Hybrid, Mini SUV and Compact SUV. CT2 is $22.95 USD per day including taxes.
  • CT3: Vehicles that apply for this option are Premium, Luxury, Compact Convertible, PickUp, Intermediate SUV, Standard SUV, Full Size SUV, Mini Van, Intermediate Van. CT3 is $26.78 USD per day including taxes.
  • CT4: Vehicles that apply for this option are Premium SUV, Fullsize Van, All Terrain, Sport, Sport Convertible. CT4 is $30.6 USD per day including taxes.

LCA (PAI + RSA + Tires and Windshield Coverage): Medical expenses in case of accident in the rented vehicle up to $40,000.00 MXN per occupant or up to the total number of passengers according to the characteristics of the automobile. Also, we will waive all, or a portion of, the cost of a roadside assistance service up to the amount of $5,000.00 MXN per incident. Benefits include emergency road service towing, winching, jump start, flat tire change, lockout service, and emergency fuel delivery. LCA includes Tires and Windshield Coverage. Some restrictions may apply, please ask for a copy of our RSA brochure at the rental counter. Partial or total damages caused by meteorological events such as earthquakes, hurricanes or floods are NOT covered. The cost of the LCA options will depend on the rented vehicle category as explained below:

  • LCA: Vehicles that apply for this option are Mini, Economy. LCA is $8.92 USD per day including taxes.
  • LCA2: Vehicles that apply for this option are Compact, Intermediate, Standard, Full Size, Hybrid, Mini SUV and Compact SUV. LCA2 is $11.47 USD per day including taxes.
  • LCA3: Vehicles that apply for this option are Premium, Luxury, Compact Convertible, PickUp, Intermediate SUV, Standard SUV, Full Size SUV, Mini Van, Intermediate Van. LCA3 is $14.02 USD per day including taxes.
  • LCA4: Vehicles that apply for this option are Premium SUV, Fullsize Van, All Terrain, Sport, Sport Convertible. LCA4 is $16.57 USD per day including taxes.

USI (United States Insurance): It covers damage to third parties up to $50,000.00 USD (liability) and $10,000.00 USD (medical expenses) divided by the number of occupants. USI is $10.20 USD per day including taxes.

Early/Late Return: Your confirmed rental rate applies only to the exact reservation period booked. Returning the vehicle early or keeping the vehicle past the confirmed return date subjects you to an additional charge:

  • Early Return: An additional charge of $31.90 USD including taxes will apply. In case of any refund on your prepaid reservation due to early return, please contact our team at customer.care@mexrentacar.com, please provide us your reservation or rental agreement. In case of any refund related to charges applied at the counter, it should be done at the office.
  • Later Return: An additional charge $38.28 USD including taxes will apply, additional to the daily rate of extension, which may vary on price in relation to the original rate. 

If you require an extension, please notify our call center +52 (33) 4624 2114.

Multiple or Duplicate Reservations: If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation, otherwise the duplicate name reservations will be automatically canceled. MÁS Rent A Car will not be responsible for such cancellations.

ONLINE BOOKINGS

Rates that are impacted by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.

EXCHANGE RATE

Due fluctuations on the currency exchange rate, have in mind that the total charged on your credit card might differ from the total displayed on our website. The difference (if any) will depend on the currency exchange rate between the moment when the booking was made and the moment when the charge is reflected on your credit card statement. In the event we have to refund any amount to your account, we will refund the exact same amount charged originally and we will not be responsible for any currency fluctuation that may occur and that results in a higher or lower refund than the one expected.

All charges will be applied in Mexican pesos with the exchange rate stipulated on your rental agreement at the counter. Any other variation reflected on your credit card will correspond to the difference between your bank exchange rate and ours.

CANCELLATIONS

If your booking was confirmed through the website www.masrentacar.com or through our Call Center at +52 (33) 4624 2114, please use the same channel to request your cancellation. If your booking was confirmed through a third-party website (broker, online travel agency, etc.) please use the same third-party website to request your cancellation. Some third-party sites have cancellation fees if the booking is not canceled within a certain period of time. MÁS Rent a Car will not be responsible for such cancellation fees.

If your reservation is canceled 5 days before your pick up time and date, you will receive your corresponding refund (even if you did not add the FLEX insurance). Otherwise, refund if not applicable. If you did not add the FLEX insurance and you require changes on your reservation, please contact us at customer.care@mexrentacar.com to review your situation.

If you added our FLEX insurance, you can request your refund up to 24 hours before date and time of pick up. (The cost of the FLEX insurance is not refundable at any moment).

FLEX INSURANCE

The insurance for changes and cancellations up to 24 hours before your rental. The price of the FLEX insurance will depend on the vehicle selection, as well as the number of rental days.

In case of requesting a refund due to cancellation with FLEX insurance, we will confirm that this was requested with 24 hours of anticipation to the date and time of pick up, and after confirming this information the refund of the rental rate will be applied. The time it takes to be reflected on your bank statement will depend on your own bank branch, it usually takes up to 15 business days.

In the same way, you will be able to modify your rental dates up to 24 hours before your rental time and date. If there is a rate difference, you will need to cover this payment.